Partial HPC Cluster Downtime Due to Issue at Service Provider Side

Incident Report for ColdStream

Resolved

This incident has been resolved.
Posted Sep 19, 2024 - 08:57 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 30, 2024 - 09:43 UTC

Identified

We are currently experiencing partial downtime in our HPC cluster due to an issue with our service provider. While some nodes are affected, you can still submit new cases, and running cases will receive results, though there may be delays.

Our team is working closely with the supplier to resolve this as quickly as possible. We will keep you updated.

We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact our support team.
Posted Aug 30, 2024 - 08:56 UTC